Appointments & Policies

Hours

Appointment Hours
9:00am - 9:00pm Daily

Front Desk Hours
9:00am - 7:30pm Daily

Closed on Thanksgiving and Christmas only

Payment

Cash, Check, Credit, Debit, Apple Pay
~Gratutitues are graciously accepted in Cash or Venmo only~

We also accept FSA or HSA cards and checks. We do not bill insurance companies for services but we can provide superbill insurance receipts upon request for you to submit for out-of-network reimbursement. Please be sure to check with your FSA/HSA or insurance company in advance in case they have any special requirements such as a physician referral before receiving treatment. In our experience, most standard FSAs only require an insurance-friendly receipt which we can provide upon request.

All payments are due at the time of service and a valid credit card must be on file at all times to reserve an appointment. Series and Gift Certificates are transferrable, but non-refundable and not redeemable for cash and cannot be used to purchase another gift certificate or series. Gift certificates expire 5 years from date of purchase. Series must be paid in full at the time of the first appointment and expire 1 year from date of purchase (however you can reactivate any unused sessions from an expired series by purchasing a new series within 1 year of expiration). Returned personal checks will incur a $35 bank fee to your credit card on file.

Arriving for your appointment

Please plan to arrive 10 minutes before your appointment's scheduled start time in order to ensure you receive your full session time. If you are a new client and you did not complete a clinical intake form in advance, please arrive at least 15-20 minutes early to avoid missing any of your session time. Red Moon is located up one flight of stairs - should you require ADA accommodations please contact us prior to booking your appointment so that we can accommodate you. If you are planning to drive to your appointment please leave at least 30 minutes of extra time to find parking - we recommend taking public transportation when possible.

Cancellation, Lateness, and No Show Policy

We require 24 hours notice to cancel, reschedule, or shorten the length of an appointment by calling, emailing, or texting our front desk. If you provide less than 24 hours notice or do not show up for your appointment  the full fee for the scheduled appointment will be charged to the card on file. We offer limited-time make-up sessions for the following situations: illness or COVID exposure (make-up valid 2 weeks), positive COVID test (make-up valid 3 weeks), prenatal client going into labor, life or death emergency, death of a loved one (make-up valid 1 year). We do not waive the cancellation fee or provide make-up sessions for any situations other than those listed above. Common examples in which we do not offer a make-up session include: work emergency, childcare cancelled, traffic/transit/parking issues, or mixed up the date or time in your calendar.

Lateness:
If you are running late for your appointment we will do our best to give you as close to your full appointment time when possible -- but we cannot infringe on the next client's appointment to accommodate lateness, so your appointment may need to be shortened and you are still responsible for the full payment for the length of appointment you had scheduled. Please plan to arrive 10 minutes before your appointment's scheduled start time in order to begin on time (15-20 minutes if you are a new client who did not complete a clinical intake form in advance). If you do not arrive sufficiently early we cannot guarantee your full appointment time.

Inclement Weather & Cancellations Policy:
Red Moon Wellness will remain open during inclement weather including winter storms unless the city issues a travel ban or shuts down public transportation. Our 24-hour cancellation policy remains in effect in the case of inclement weather. When a pending storm is forecast it is your responsibility to cancel your appointment at least 24 hours in advance if you think there is a possibility you will be unable to make it given the weather. 
 

Need to cancel an existing appointment? Or view all upcoming appointments?

Please call, email, or text our front desk as soon as possible 347-699-8751. Voicemails can be left afterhours. To view all of your upcoming appointments with us, please login to our booking software. 

New COVID-19 Policies

You can find our COVID-19 policies here.

Directions

Red Moon Wellness
405 5th Ave, 2nd Floor*
(between 7th and 8th St)
Park Slope, Brooklyn, NY 11215

*We are located up one flight of stairs, if you require ADA accommodations please contact us prior to booking your appointment so that we can accommodate you.

Transit: F/G/R at 4th Ave/9th St (2 stops away from Atlantic/Barclay's: 2/3/4/5/B/D/N/Q/R/LIRR)

Parking: If you are planning to drive to your appointment please leave at least 30 minutes of extra time to find street parking - we recommend walking, biking, or taking public transportation when possible.