Appointments & Policies

To schedule an appointment:

or Contact Us

347.699.8751
office@redmoonwellness.com

Hours

Appointment Hours
9:00am - 9:00pm Daily

Front Desk Hours
9:00am - 7:30pm Daily

Closed on Thanksgiving and Christmas only

Due to the need for COVID-19 pre-screening we are currently not accepting walk-ins.

Payment

Touchless payment options available

Cash, Check, Credit, Debit, Apple Pay
~Gratutitues are graciously accepted in Cash or Venmo only~

We also accept FSA or HSA cards and checks. We do not bill insurance companies for services but we can provide superbill insurance receipts upon request for you to submit for out-of-network reimbursement. Please be sure to check with your FSA/HSA or insurance company in advance in case they have any special requirements such as a physician referral before receiving treatment. In our experience, most standard FSAs only require an insurance-friendly receipt which we can provide upon request.

All payments are due at the time of service and a valid credit card must be on file at all times to reserve an appointment. Packages (series) and Gift Certificates are transferrable, but non-refundable and not redeemable for cash. Gift certificates expire 5 years from date of purchase. Packages (series) must be paid in full at the time of the first appointment and expire 1 year from date of purchase (however you can reactivate any unused sessions from an expired package/series by purchasing a new package/series within 1 year of expiration). Returned personal checks will incur a $35 bank fee to your credit card on file.

Arriving for your appointment

Please plan to arrive 10 minutes before your appointment's scheduled start time in order to begin on time. Please note that due to COVID-19 restrictions our waiting area is closed and our front desk will contact you by call or text when we are ready for you to enter. You can ring the bell in the vestibule when you arrive to let us know you are here. Red Moon is located up one flight of stairs - should you require ADA accommodations please contact us prior to booking your appointment so that we can accommodate you. If you are a parent bringing a baby to your postpartum massage you can leave a folded stroller downstairs and your therapist or our front desk staff will happily assist you (you could also consider wearing the baby in a carrier or a wrap if you'd rather avoid managing the stroller). Please note that due to the ongoing pandemic we are temporarily not allowing babies to join for postpartum appointments. If you are planning to drive to your appointment please leave at least 30 minutes of extra time to find parking - we recommend taking public transportation when possible.

Cancellation, Lateness, and No Show Policy

We require 24 hours notice to cancel or reschedule an appointment. If you give less than 24 hours notice you are responsible for the full fee for the scheduled appointment. We currently make two exceptions: 1) if within less than 24 hours from your appointment you are suddenly showing signs of symptoms of illness that could be indicative of COVID-19, or have just been exposed to someone who was ill and may have COVID-19, you will be offered a make-up appoinment (valid for 2 months) for the charge for the cancellation. 2) If you are a pregnant client who missed the appointment because you went into labor or had an obstetric emergency causing hospitalization you will also be offered a make-up appointment that you can use within 1 year postpartum. If you are running late for your appointment we will do our best to give you as close to your full appointment time when possible -- but we cannot infringe on the next client's appointment to accommodate lateness and we need to maintain appropriate space between clients for disinfecting our space -- so your appointment may need to be shortened and you are still responsible for the full payment for the length of appointment you had scheduled. Please plan to arrive 10 minutes before your appointment's scheduled start time in order to begin on time. Please note that due to COVID-19 restrictions our waiting area is closed and our front desk will contact you by call or text when we are ready for you to enter. You can ring the bell in the vestibule when you arrive to let us know you are here.

Late cancellations related to COVID-19 Screening:
If we are required to reschedule your appointment with less than 24 hours notice due to a health screening issue (such as if we find you to have an elevated temperature at the door or you experience a sudden onset of symptoms the day of your appointment), you will receive a make-up session for the charge made to your card on file for that appointment that you can use after 14 days from the missed appointment (valid for 2 months). If we are required to cancel or reschedule your appointment with less than 24 hours notice (including at the door) due to your inability or unwillingness to comply with our health and safety policies including mask wearing (as described in our COVID-19 Policies Agreement found on our website and signed in your COVID-19 screening forms), we will happily help you reschedule for sometime in the future when you are able to comply or when the policies are discontinued, but we will not be able to offer a make-up session for the charges on your card for that missed appointment. If you have any concern about your ability to comply with our new safety policies please contact us before the 24 hour cancellation window to avoid a charge.

Need to cancel an existing appointment? Or view all upcoming appointments?

Please call or email our front desk as soon as possible 347-699-8751. Voicemails can be left afterhours. To view all of your upcoming appointments with us, please login to our booking software

New COVID-19 Policies

You can find our COVID-19 policies here. When filling our COVID-19 screening forms 24 hours before your appointment you will be asked to sign an agreement with these policies. 

Directions

Red Moon Wellness
405 5th Ave, 2nd Floor*
(between 7th and 8th St)
Park Slope, Brooklyn, NY 11215


*We are located up one flight of stairs, if you require ADA accommodations please contact us prior to booking your appointment so that we can accommodate you.

Transit: F/G/R at 4th Ave/9th St (2 stops away from Atlantic/Barclay's: 2/3/4/5/B/D/N/Q/R/LIRR)

Parking: If you are planning to drive to your appointment please leave at least 30 minutes of extra time to find street parking - we recommend walking, biking, or taking public transportation when possible.